Global Roaming

Midcoast Internet is pleased to offer Global Roaming, a service that provides you access to the Internet and your email from almost anywhere in the world. The only charges you pay for are Internet access, and calls to the local provider.

Global Roaming is available in over 150 countries around the world with over 11,000 Points of presence and growing. You can now enjoy local call access (or its equivalent as available) to the Internet in almost every major city around the world.

For a guide to the different Region Codes Click Here

iPassConnect software that operates on the following Windows platforms:

• Windows 95
• Windows 98
• Windows ME
• Windows NT 4
• Windows 2000
• Macintosh 8.6
• Macintosh 9.X

Global Roaming

User Guides

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Update your iPass Phonebook
We update our phonebook weekly. We manage our 170+ service providers to provide an optimum mix of low cost, high quality, redundancy, and coverage across the globe. If we notice that a particular service provider is having difficulty we may remove their access points from our phonebook, to ensure the highest-quality end-user experience. Before travelling always make sure your phonebook is up-to-date -- from the main screen click on Options, then 'update phonebook'.
If you are using non-iPass client software please contact your service provider and follow their phonebook update instructions.

Use the iPass connection software
When connecting with iPass you must use one of the iPass connection software products - iPassConnect for Windows 95/98/NT/2000 or the iPass Dial Wizard for Macintosh. These products not only have the phone numbers for you to select, but also include other key properties, such as the connection scripts associated with those phone numbers as well as any special dialing rules required for in-country local dialing. If you are not using one of these products you will typically have problems connecting. Contact your ISP or support desk to obtain the latest version of these software packages.

Check your user name and password
Be sure that you are NOT appending @domain at the end of your username when you are trying to get connected.  The iPassConnect software has a separate field for the @domain suffix.

Be sure you are using the appropriate dial string prefix
If you are dialing in from a hotel or office, you will often have to put a prefix in front of the phone number such as 8 or 9. Please check to see that you are dialing the number correctly.

Try an alternative access point
If you have already been successfully using the iPass service and you are having trouble connecting through a particular access point, check to see if there is an alternative number to use. iPass has several network providers in major business centers in case one service provider suffers a temporary service outage.

Ensure you have Dial-Up Scripting installed
Microsoft Windows Dial-Up Scripting support is required when dialing iPass access points. Scripting support is installed with the following:

• Windows 2000 (all versions, regardless of Service Pack level)
• Windows NT 4.0 (all versions, with Service Pack 3 or later)
• Windows 98 (all versions, regardless of Service Pack level)
• Windows 95a or Windows 95b (with Service Pack 1 or later)
  NOTE: The original Windows 95 version is not supported.

If the above still hasn't resolved the problem...
If you continue to experience a service problem after trying the above suggestions, please contact your ISP or support desk to explain the problem you are experiencing. They will be able to assist you, and they will escalate problems to iPass if appropriate. Please be sure to provide them with as much information about your system as possible. It will help to have the following information ready:

• Operating System and version
• iPass client software type and version
• Access point dialed (city and phone number or POP)
• Any error message you received (including error number, if known)
• Approximate time and day of dial attempt(s)

  Use of mnciGRS and downloading software to use mnciGRS constitutes acceptance of these Terms and Conditions.

The cost of mnciGRS is not included in any Midcoast Internet Access plan charges and is IN ADDITION to any Midcoast Internet Access plan charges. All additional charges associated with use of the iPass services will be separately itemised on your invoice / statement.

ANY LOCAL TELECOMUNICATION CALL COSTS ARE NOT INCLUDED when accessing the Internet using mnciGRS. Some connection points are “Toll Free", these include the cost of local telephony where available.

IN ORDER TO ENSURE SUCCESSFUL CONNECTIONS YOU MUST NOTIFY YOUR INTERNET PROVIDER OF YOUR INTENTION TO USE THE mnciGRS SERVICE PRIOR TO DOING SO. You agree that you will pay any and all charges that result from using the GRS in accordance with the Standard Terms and Conditions

As Mid North Coast Internet relies on third party ISPs for the iPASS Global Roaming service, we  provide no warranties nor guarantees of the suitability of the service for any purpose.

In order to send outing email via our server you must register (log on), using a web browser, after connecting to the mnciGRS service and  register your connection. This will enable you to send outgoing email via our servers  for a period of up to 30 minutes.