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| This online helpdesk is provided for all midcoast.com.au users as a customer service. Obviously if you are having trouble connecting you will not be able to access this site. So SAVE THIS FILE TO DISK AND PRINT OUT A COPY that you can use if you have any problems. If you still have problems after reading these pages please feel free to ring our helpdesk on 02 6584 0900. |
Connection Problems
Authentication
Disconnects are normally caused by line noise (measured in decibels) which causes transmission errors. Modems have a pre-set decibel range that they can operate within.
Above 40 decibels the modem (either end) may drop the call. The normal solution is to slow the modem speed. See Modem Settings problems.
You can also check the following to see if they are causing the problem:
1. How far away do you live from local Telstra Exchange?
The resistance in the copper in your phone line increases as the line length increases.
If you are more than five kms away this may cause the modem’s signals to deteriorate.
If you think it is causing the problem, ask Telstra to test your lines.
2. Are there any old Telstra T200 phones, answering machines or fax machines on the same line?
If so, disconnect them.
3. Are there any electrical interference near your phone lines? E.g. fans, power tools, TV, fridge, etc.
If so try and eliminate them
4. Are the double adapters connecting to the modem damaged?
If so replace them.
5.Are the connecting wires to the modem damaged?
If so replace them.
6.Have you got "Call Waiting" facilities on your telephone? If so, disable it.
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Connection Problems
Bellingen Users 33.6k Modem Only
Bellingen Users using Windows 95:
If you are connecting to Bellingen, you now need to:
1. Go into my computer
2. Then Dialup networking and right click on the Bellingen icon
3. Click on the properties,
4. Click on configure
5. Click on options and tick the bring up terminal window after dialing box.
Click on OK twice then try to connect.
When prompted, enter your user name then hit enter, followed by your password then enter.
Then click on continue or press the F7 button on your keyboard.
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Connection Problems
Modem Settings
To set up your modem you should:
1. Connect modem cables to your computer.
2. Click on the Start button.
3. Click on settings.
4. Click on Control Panel.
5. Click on Modems.
6. Click on add.
7. Click on detect (preferred) or don’t detect, I will select modem from list.
8. Click on next.
9. If Windows did not detect your modem, you will need to select it from the list.
If Windows did not detect your modem, or you selected don’t detect, I will select modem from list, you will be offered a list from which to select the modem you are using.
To do this:
1. Scroll down the list of modem brand names offered to find your modem brand name. (If the brand name of your modem can not be found select standard modem.)
2. Click on the brand name, e.g. Banksia.
3. Scroll down the list of models offered to find your modem model. E.g., Wave sp56.
4. Highlight the COM port. (communications port)
5. Click next.
6. Click finished.
7. Click OK.
8. Connect to the Internet to ensure it works.
To slow modem speed down
1. Click on Start.
2. Click on settings.
3. Click on Control Panel.
4. Click on modems.
5. Click on properties.
6. Click on the down arrow in maximum speed and select 38400kbs
Note: If you are still having problems you may need to slow your modem down even more.
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Dial in Numbers
Please
make sure that you are dialing in
on the nearest number to your
town. Otherwise long distance
rates may apply to your phone
call.
To
check if the number selected is a LOCAL
CALL
Please phone your service below to
check.
Telstra
12552 Optus 133066
Dingo Blue 130030032
AAPT 138888 One Tel 12552
Primus 1300858585
0198333699 Australia Wide V.92
0198308016 Rural NSW V.92
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Dial up Adapter
1. Open Control Panel.
Click the 'Start' button, go to settings, then click Control Panel.
2. Double click the 'Network' icon (normally alphabetically sorted)
If this icon is not in the list, consult the Windows documentation or help file for installation instructions.
3. In the list labelled 'The following network components are installed:" there should be the following entries.
Client for Microsoft networks
Dial-up adapter
TCP / IP (If IPX / SPX compatible protocol and NetBEUI showing they can be remove by clicking on them and pressing remove)
Add / remove any components necessary so that your installed components list matches the one above.
4. Click OK, and be prepared to have your Windows 95 / 98 CD ready to copy necessary files.
5. When prompted restart your computer, then check the installation by reviewing the network list once more.
You have completed the installation of all necessary network components.
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Mail Setup
Step by step guide to setting up Outlook Express for sending / receiving email with midcoast.com.au.
1. Open Outlook Express.
Click Start > Programs > Internet Explorer > Outlook Express
(If this is not present, consult the Windows manual for installation instructions.)
2. Click the 'Tools' menu and then click 'Accounts'.
3. Click the 'Add' button and then click 'Mail'.
4. Type a name in the field to name your account, then click the 'Next' button.
This will how your email will appear to other people : "Mail from - what you typed in!"
5. Type in your email address, and then click the 'Next' button.
This is the address people will see to reply to : "Reply to - username@midcoast.com.au"
6. Configure the mail server settings :
Make sure 'My incoming mail server is a ' POP3.
In the 'Incoming mail (POP3 or IMAP) server' type : "postbox.midcoast.com.au" (do not type in the quotation marks!).
In the 'Outgoing mail (SMTP) server' field type : "smtp.midcoast.com.au" (do not type in the quotation marks!).
Click the 'Next' button.
7. Fill in account details :
Click on "Log on using" and type in your username and password in the relevant fields (case sensitive).
Click 'Next'
8. Name the account (the name is of little relevance .. call it anything you like), and click 'Next'.
9. Click 'I will establish my Internet connection manually' and then click 'Next'.
10. Finalise the changes by clicking 'Finish'.
Your Outlook Express is now configured to send / receive email.
Next time you are online, check your inbox by clicking on the 'Send and Receive' button.
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